Política de envío

How long does it take to process an order?

Please allow 1-2 days for your order to be processed for shipping (excluding weekends and holidays). We make every effort to fulfill orders as quickly as possible. After receiving your order confirmation email. You will receive another notification when your order has shipped. Read more about order processing here.

Domestic Shipping Rates and Estimates

Shipping charges for your order will be calculated and displayed at checkout. 

We ship both domestically and to a select number of international destinations. Shipping times depend on your location. The USPS site quotes, but does not guarantee, 2-8 business days for domestic delivery. International shipping is longer.

We now provide shipping to the following countries:

 

Customs

You, the customer, are responsible for all taxes and duties (including VAT) imposed by your country of residence.

We are not responsible for any packages held by international customs agencies and it is not the responsibility of Faith 2 Fe to make the customer aware of these agencies and their actions. Please check with your country's customs office to determine their procedures and any potential charges.

For example, UK residents might expect a customs charge of at least 20% of the total cost of the purchase. Faith 2 Fe is not responsible for this payment. Your package may arrive at your local post office or delivery center and be held until pickup and payment is taken care of.

If you neglect to pick up your package and it is returned to us, we will not refund the charge for original shipping.

If it is a custom piece and it is returned to us, you should contact us immediately to arrange reshipping as custom orders are final sale and we cannot refund you for the purchase.

Should Faith 2 Fe mistakenly be invoiced directly for any duties or fees from the shipping company after delivery, we will email an invoice for the balance due. This will need to paid immediately.

As with domestic shipping, if a package can't be delivered due to an error entering your shipping address, Faith 2 Fe is not responsible for any additional fees that may incur in order to reroute or reship the package.

Tracking

If you have a USPS package marked as delivered but haven't received it, please contact your local mail facility.